Terms of Service

These Terms of Service (“Terms”) apply to your use of the M&B Internationalwebsite and to every order you place with us. “We”, “us” and “our” mean M&B International, Dhaka, Bangladesh. “You” means the person using the website or placing an order.

By browsing the website, creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the website.

You must be at least 18 years old, or use the website with the involvement of a parent or guardian, to create an account or place an order. You agree that the information you give us is true, accurate and up to date.

You can shop as a guest or create an account with your email address and a password, or by signing in with Google or Facebook. If you create an account:

• keep your password private and do not share your account;
• you are responsible for activity that happens under your account;
• tell us straight away at info@mbinternational.com if you think someone else has used it.

We may suspend or close an account that breaks these Terms, is used for fraud, or puts other customers or our business at risk.

We try to describe and photograph every product accurately. Colours, sizes and packaging can vary slightly from the images, and some products are sourced internationally, so minor differences in branding or packaging may occur.

All prices are in Bangladeshi Taka (BDT). Any delivery charge is shown at checkout before you pay. Prices, offers and stock can change at any time, but the price you are charged is the one shown when you place your order.

If a product is listed at an obviously wrong price because of a mistake, or goes out of stock after you order, we will contact you. You can then choose to continue at the correct price or cancel for a full refund of anything you have paid.

When you place an order, you are making an offer to buy the products in your cart. You will see an order number and receive a confirmation by email and/or SMS. Our contract is formed when we confirm and process your order.

We may refuse or cancel an order, for example if the product is unavailable, we cannot verify your payment or delivery details, the quantity looks like resale, or we suspect fraud. If we cancel, we will refund anything you have already paid.

You can pay in any of the ways offered at checkout:

• Cash on delivery: pay the courier in cash when your order arrives.
• Online payment through SSLCommerz: debit or credit card, mobile banking and other methods SSLCommerz supports. Your payment details are entered on SSLCommerz’s secure page; we do not see or store your full card number.
• bKash or Nagad: send the order total to the number shown at checkout, then enter your transaction ID and the number you paid from. We check each payment by hand before we ship, so this can take a little longer.

If a manual bKash or Nagad payment cannot be verified, or the amount does not match the order total, we will contact you and may hold or cancel the order.

We currently deliver within Bangladesh. Most orders inside Dhaka arrive within 2–3 business days, and orders outside Dhaka within 4–6 business days. These are estimates; delays can happen because of couriers, weather, holidays or events outside our control.

Please make sure your address and phone number are correct and that someone can receive the parcel. If a delivery fails because the details were wrong or nobody was available, we may charge for re-delivery or cancel the order.

Please check your parcel when it arrives. If it is damaged, opened or missing items, tell the courier if possible and contact us within 48 hours with photos.

You can ask to return or exchange most products within 7 days of delivery, as long as the product is unused, undamaged and in its original packaging with all accessories and labels.

These items cannot be returned unless they arrive faulty or wrong:

• products that have been used, installed or damaged after delivery;
• items marked as non-returnable on the product page;
• personal-care or hygiene products that have been opened.

To start a return, contact us with your order number. If the product is faulty, damaged or not what you ordered, we will cover the return cost. For other returns, the return delivery cost may be deducted.

Once we receive and check the item, we will refund you within 7–10 business days, using the original payment method where possible, or by bKash, Nagad or bank transfer for cash-on-delivery orders.

Where a product comes with a warranty or support terms, they are shown on its product page. A warranty does not cover damage caused by misuse, accidents, incorrect installation or normal wear and tear. Nothing in these Terms limits any rights you have under the consumer protection laws of Bangladesh.

Coupons and promotional offers have their own conditions, such as expiry dates, minimum order amounts or product limits, which are shown with the offer. They cannot be exchanged for cash, and we may cancel an order or a discount if a coupon was used improperly.

If you write a product review, it must be honest, based on your own experience, and must not be offensive, misleading, or contain other people’s personal information or advertising.

You keep ownership of your review, but you allow us to show it on the website and in our marketing. We may refuse, edit for length, or remove reviews that break these rules.

When you use the website, you must not:

• break the law or use the website for fraud;
• try to access accounts, data or systems you are not allowed to access;
• copy, scrape or resell our content or product data in bulk without our permission;
• interfere with the website, for example by uploading malicious code or overloading it with automated requests.

The M&B International name, logo, website design, text and our own product photos belong to us or the people who license them to us. You may view and share them for personal, non-commercial use, but you may not copy or reuse them for business purposes without our written permission. Other brand names shown on the website belong to their owners.

We are responsible for supplying products that match their description and are of reasonable quality. If we fail to do so, we will repair, replace or refund the product as described above.

As far as the law allows, we are not responsible for losses that were not foreseeable, for business losses, or for delays caused by events outside our reasonable control. Our total responsibility for any order is limited to the amount you paid for it. Nothing in these Terms excludes liability that cannot be excluded by law.

We may update these Terms from time to time, for example when we add new services or payment methods. The updated version will be posted on this page with a new effective date. The Terms in force when you place an order apply to that order.

These Terms are governed by the laws of Bangladesh. If you have a problem, please contact us first; most issues can be solved quickly. Any dispute that cannot be resolved will be handled by the courts of Dhaka, Bangladesh.

• Email: info@mbinternational.com
• Phone: +88017XXXXXXXX
• Address: Dhaka, Bangladesh
• Or use our contact page.