Privacy Policy

M&B International (Dhaka, Bangladesh) runs this online shop and is responsible for the personal information described in this policy. If you have any question about your data, contact us at info@mbinternational.com.

Information you give us

• Account details: your first and last name, email address, phone number and password. Passwords are stored only in encrypted (hashed) form; we cannot read them.
• Order and delivery details: the name, phone number, email and address you enter at checkout, the products you order, and your order history.
• Payment information: the payment method you chose and its status. For bKash or Nagad, the transaction ID and the wallet number you paid from. For SSLCommerz, a transaction reference. We never receive or store your full card number, PIN or mobile banking password.
• Reviews and messages: product reviews and ratings you post, and anything you send us through the contact page, email or phone.

Information from Google or Facebook

If you sign in with Google or Facebook, we receive your name, email address and an account ID from that service. We do not receive your password or post anything on your behalf.

Information collected automatically

Like most websites, our servers record basic technical information such as your IP address, browser type and the pages requested. We use this to keep the website secure and working.

We use your information to:

• create and manage your account and keep you signed in;
• process, deliver and support your orders, including returns and refunds;
• send you order confirmations and status updates by email and SMS;
• send password-reset emails when you ask for them;
• verify payments and prevent fraud and misuse;
• show your product reviews on the website;
• answer your questions and requests;
• understand what sells and improve our products and website, using our own order records;
• meet our legal, tax and accounting obligations.

We will only send you promotional messages if you have agreed to receive them, and you can opt out at any time.

We do not sell your personal information. We share it only with service providers who help us run the shop, and only what they need:

• Delivery partners: your name, phone number and address, so they can deliver your order.
• SSLCommerz: to process online payments if you choose to pay that way.
• Google and Facebook: only if you choose to sign in with them.
• Email and SMS providers: to send order updates and account emails (for example Resend for email and an SMS gateway in Bangladesh for text messages).
• Hosting and infrastructure providers: who store our website and database securely.

We may also share information if the law requires it, to protect our customers or business from fraud, or as part of a sale or merger of our business (in which case this policy will continue to apply).

We use your browser’s local storage to remember your shopping cart, your wishlist and your login session, so they are still there when you come back. This information stays on your device.

We do not currently use advertising or analytics tracking cookies. Payment pages and Google or Facebook sign-in, when you use them, may set their own cookies under their own privacy policies. You can clear stored data at any time in your browser settings; this will empty your cart and sign you out.

• Account information: for as long as your account is open. If you ask us to delete it, we remove or anonymise it, except what we must keep as described below.
• Order and payment records: for as long as required for accounting, tax and legal purposes (normally several years), even if you close your account.
• Password-reset links: expire automatically after a short time.

We use encrypted connections (HTTPS), hash passwords, restrict access to customer data to staff who need it, and work with reputable payment and hosting providers. No system is completely secure, so please use a strong, unique password and let us know immediately if you notice anything suspicious.

We are based in Bangladesh, but some of our service providers, such as our hosting, email and sign-in providers, may store or process data on servers outside Bangladesh. When this happens, we choose providers that protect data with industry-standard security.

You can:

• see your account details in your profile and your past orders on the orders page;
• ask for a copy of the personal information we hold about you;
• ask us to correct or update anything that is wrong;
• ask us to delete your account and personal information, subject to the records we must keep by law;
• opt out of promotional messages at any time.

To make a request, email info@mbinternational.com from the address on your account. We will reply within 30 days and may ask you to confirm your identity first.

Our shop is not intended for children under 18 to use on their own, and we do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

We may update this policy when our services or the law change. We will post the new version on this page with a new effective date, and if the changes are significant we will let account holders know by email.

• Email: info@mbinternational.com
• Phone: +88017XXXXXXXX
• Address: Dhaka, Bangladesh
• Or use our contact page.